Sykes Assistance Corp. (“Sponsor”)

Customer Satisfaction Survey Promotion (“Promotion”)

Official Rules and Regulations (“Rules”)

Participation in the Promotion constitutes full and unconditional agreement and acceptance of the Rules, which are final on all matters relating to the Promotion.
  1. Start and End: The Promotion shall run from June 1 2024 - May 31, 2025.  One draw will take place per week ("Draw Period") and (1) prize will be awarded. Draw Period begins every Monday at 12:00 a.m. (Eastern Standard Time - EST) and ends at 11:59 p.m. every Sunday (EST) (“Eligibility End Date”).
  2. How to Participate: No purchase is necessary to enter the Promotion. In order to be eligible to win, you must complete the survey in its entirety in order to receive a "ballot". Once you complete and submit your survey responses in its entirety, you will be automatically entered into the applicable Draw Period. For purposes of these Rules, "receipt" of a Ballot occurs when Sponsor’s servers record the Ballot information upon the entrant correctly answering the skill testing question. Any automated computer receipt (such as one confirming delivery of email) does not constitute proof of actual receipt by Sponsor of a Ballot for purposes of these Rules. All mandatory fields in the Ballot must be completed. Sponsor is not responsible for late, lost, misdirected, illegible or incomplete Ballots, which will be void. The use of any automated equipment to participate in this Promotion is prohibited. In the event of a dispute as to who submitted a Ballot, the Ballot will be deemed submitted by the authorized account holder of the e-mail address submitted at the time of entry. "Authorized account holder" is defined as the natural person who is assigned to an e-mail address by an Internet access provider, on-line service provider or other organization (e.g., business, educational institution, etc.) that is responsible for assigning e-mail addresses for the domain associated with the submitted e-mail address. You may be required to provide Sponsor with proof that you are the authorized account holder of the e-mail address associated with the selected Ballot. Participants are required to provide truthful and accurate information in all contest Ballots and Sponsor will disqualify any Ballot that it determines, in its sole discretion, to be false or fraudulent. All Ballot data becomes the property of the Sponsor and will not be returned, or used for additional purposes unless otherwise stated. Only one Ballot per Draw Period is permitted per household or email address. Multiple Ballots from the same electronic address will void all Ballots from that person or electronic address.
  3. Eligibility: The Promotion is open to legal residents of Canada, who are of the age of majority. This Promotion is NOT available in the Province of Quebec or to residents of Quebec. The Promotion is NOT open to employees, representatives or agents of Sponsor, its subsidiaries, affiliates, associates, advertising and Promotion agents, and members of their respective families and persons with whom they are domiciled.
  4. Prize: One Prize will be awarded to the Winning Participant (as defined below) consisting of One Hundred ($100.00) Dollars in gift cards("Prize") per Draw Period. The Prize must be accepted as awarded, and cannot be exchanged or substituted.
  5. Selection of Winner: Your completed Ballot will be aggregated with all other completed Ballots submitted by the Eligibility End Date. A random draw from all fully completed and submitted Ballots will occur every Tuesday at Sponsor’s head office at 10:00 a.m. The person whose fully completed Ballot is first drawn from all completed submitted Ballots ("Winning Ballot") who correctly answered, unaided, a time-limited mathematical skill-testing question. The person will be asked to sign the Declaration, Release and Discharge form attached, to receive the Prize (a "Winning Participant"). The Sponsor will attempt to contact a participant whose Entry is drawn by email listed on the winning entry between 09:00 a.m. to 05:00 p.m. (EST), once every Monday for three (3) consecutive weeks after the determination/draw date.  If no reply of acceptance by the Winning Participant is received by the Sponsor by email by 5:00 p.m. o’clock EST on the Friday of the third week or if all conditions to receive the Prize are not completely satisfied, and the Prize is un-awarded, the Prize will be cancelled. Any participant whose name is drawn for a Prize must (1) on request review and complete liability/publicity release attached via email and satisfy all applicable Rules to be eligible to receive the Prize and (ii) correctly answer, unaided, a time-limited mathematical skill testing question.
  6. Chances of Winning: Chances of winning depend on the number of completed Ballots submitted online before the Eligibility End Date which will all be entered in the random draw for the applicable Draw Period. A participant with a Winning Ballot will be eligible, on satisfying all applicable Rules to receive the Prize. All Ballots are subject to verification and are void if faulty, altered, or tampered with in any way.
  7. General Rules: Participants agree to i) the use of their name and/or likeness for advertising purposes, without further compensation being payable; (ii) sign a publicity release acknowledging the rights of Sponsor, or its agents, to publish or broadcast their picture and name, address, voice and statements for publicity purposes, without compensation, other than the value of the Prize; and (iii) sign the Declaration, Release and Discharge form releasing Sponsor from any liability arising out of or in any way connected with the Promotion, the award of the Prize, and the use of personal information as permitted. All Ballots become the sole property of Sponsor. The Promotion is void where prohibited by law and is subject to all applicable federal, provincial and municipal laws and regulations. All incidental costs and expenses not specifically referred to herein, including (without limitation) taxes, are the sole responsibility of winners. Sponsor reserves the right to substitute a prize of equal or greater value and/or to terminate, modify or withdraw the Promotion, in whole or in part at any time, without prior notice for any reason including errors or other causes beyond Sponsor’s control which affect the administration, security, fairness or proper play or conduct of the Promotion. Sponsor reserves the right to disqualify any person who it believes has failed to abide by the Promotion Rules and conditions. Sponsor is not responsible for theft, defects, human errors including negligence, that may result in the failure of Sponsor to award the Prize. Sponsor will not enter into correspondence or discussion with any participant.